03/20/2025

PowerPoint with SmartArt & Animation

Ramped up on company's adoption of ITIL and BMC Remedy, developed and designed extensive training assets (PPT decks, job aids, and Visio maps) on ITSM processes (AM, CM, CMDB, EM, IM, PM, and SRM), and facilitated to IT teams and end users.

03/18/2025

PowerPoint with SmartArt & Camtasia

Transformed existing documentation into a cohesive deck, curated a series of job aids enabling management to quickly reference steps on analyzing data, and conducted classroom training.

03/14/2025

Word

Aligned with in-house engineers to scope exacting set up and configuration steps to be leveraged by contract engineers, and developed and designed one of several cohesive, structured, and accessible technical guides within an Agile environment.

03/16/2025

Word

Collaborated with in-house engineers to scope exacting set up and configuration steps to be leveraged by contract engineers, and developed and designed one of several cohesive, structured, and accessible installation guides.

03/24/2025

Word

Collaborated with IS & PMO Managers in overhauling the Standards document, applied extensive wordsmith, styles, tables, and TOC structure to ensure readability & digestibility, and revamped BRDs, FRDs, PRDs, SRDs, and URDs.

03/21/2025

Word, Photoshop, Publisher & Visio

Partnered with product owner to learn EMS modules and processes, developed & designed a comprehensive training guide with Visio flows and guides for Accounting, Planning, Purchasing, Quality, Sales, and Supply Chain audiences.